Privacy Policy

1. Introduction

Safaricom Fuliza ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. By accessing or using our website, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the site.

2. Information We Collect

We may collect the following categories of information when you interact with our website:

• Contact Information Name, email address, phone number, and company details submitted through contact or inquiry forms.
• Usage Data Information about how you interact with our website, including pages visited, time spent, and referring sources.
• Device & Technical Data Browser type, operating system, IP address, and device identifiers collected automatically during your visit.
• Cookies & Tracking Data Information gathered through cookies and similar technologies, as described in Section 6 below.

3. How We Use Your Information

We use the information we collect for purposes that may include:

• Service Delivery To provide, maintain, and improve the features and functionality of our website and services.
• Communication To respond to inquiries, send requested information, and provide customer support.
• Analytics & Improvement To understand usage patterns and improve the content, layout, and performance of our website.
• Legal Compliance To comply with applicable laws, regulations, and lawful requests from authorities.

4. How We Share Information

We do not sell personal information to third parties. We may share information with trusted service providers who assist us in operating our website (such as hosting or analytics providers), subject to confidentiality obligations. We may also disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Safaricom Fuliza, our users, or others.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyze site traffic, and understand visitor behavior. You can control or disable cookies through your browser settings; however, doing so may affect certain features of the website.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, update, or request deletion of the data we hold about you. You may also have the right to object to or restrict certain processing activities. To exercise any of these rights, please contact us using the details provided on our Contact page.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us through the contact information provided on our Contact page.